Privacy Policy

1. Introduction

Welcome to Mernphis ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our subscription management platform.

By using our Service, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, organization name, country, and preferred currency
• Payment Information: Payment method details, billing address, and transaction history
• Business Data: Customer information, subscription details, payment records, and API usage data
• Communications: Messages, feedback, and support requests you send to us

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Access times, error logs, and API calls
• Cookies: We use cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send transaction notifications
• Respond to your comments, questions, and support requests
• Send administrative information, updates, and security alerts
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Personalize your experience and deliver relevant content
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications (with your consent)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors for transaction processing
• Cloud hosting providers for data storage
• Analytics providers for usage analysis
• Customer support tools
• Email service providers

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

4.4 With Your Consent

We may share your information with your consent or at your direction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication measures
• Secure API key management
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. When you delete your account:

• Your account is soft-deleted with a 30-day recovery period
• After 30 days, your data is permanently deleted
• Some information may be retained longer if required by law or for legitimate business purposes
• Anonymized and aggregated data may be retained indefinitely for analytics

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze usage patterns and improve the Service
• Deliver relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the Service.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@mernphis.com or use the account deletion feature in your settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Significant changes will be communicated via email or prominent notice on our Service.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@mernphis.com
Legal: legal@mernphis.com
Website: https://mernphis.com

14. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

Our legal basis for processing your personal information includes:

• Performance of a contract with you
• Compliance with legal obligations
• Your consent (which you may withdraw at any time)
• Our legitimate interests in providing and improving the Service

15. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your personal information.

Note: We do not sell your personal information.