Question 1

What payment methods does Mernphis support?

Accepted Answer

Mernphis supports multiple payment methods including mobile money (M-Pesa, MTN Mobile Money, Airtel Money), USSD payment prompts, manual/cash payment tracking, and international card payments through Stripe. Our platform is optimized for African markets where mobile money is the primary payment method.

Question 2

Is Mernphis really free to start?

Accepted Answer

Yes! Our Starter plan is completely free forever with up to 50 active subscribers. No credit card required to sign up. You only pay when you're ready to scale beyond 50 subscribers or need advanced features like analytics, API access, or priority support.

Question 3

What is MTR and how is it calculated?

Accepted Answer

MTR (Monthly Tracked Revenue) is the total recurring revenue you collect through Mernphis each month. On paid plans, we charge a small percentage fee (varies by plan) on your MTR. For example, if you collect $5,000/month in subscriptions and your plan has 1% MTR fee, you'd pay $50. The Starter plan has no MTR fees.

Question 4

Can I upgrade or downgrade my plan?

Accepted Answer

Absolutely! You can change your plan anytime from your dashboard. Upgrades take effect immediately with prorated billing. Downgrades apply at your next billing cycle. Your data and subscribers are always preserved when changing plans.

Question 5

Do you offer refunds?

Accepted Answer

Yes, we offer a 14-day money-back guarantee on all paid plans. If Mernphis isn't the right fit for your business, contact our support team within 14 days of your purchase for a full refund, no questions asked.

Question 6

What happens when I reach my subscriber limit?

Accepted Answer

We'll notify you at 80% and 100% of your limit. You can continue serving existing subscribers, but won't be able to add new ones until you upgrade. We never cut off your existing customers - your business keeps running smoothly while you decide on an upgrade.

Question 7

Are there any setup fees or hidden costs?

Accepted Answer

No setup fees, no hidden costs. You pay only the subscription fee plus MTR percentage on applicable plans. Payment gateway fees (Stripe, M-Pesa, etc.) are charged directly by those providers, not by Mernphis.

Question 8

How quickly can I get started?

Accepted Answer

Most businesses are up and running within 30 minutes. Sign up, create your first subscription plan, add your payment method, and start accepting payments. No technical setup required. Need help? Our support team can guide you through the process.

Question 9

How is Mernphis different from Stripe Billing or Chargebee?

Accepted Answer

While Stripe and Chargebee focus on card payments, Mernphis is built for markets where mobile money dominates. We natively support M-Pesa, MTN Money, and Airtel Money alongside cards. Plus, we offer manual payment tracking for cash-based businesses - perfect for African markets.

Question 10

Do I need a website to use Mernphis?

Accepted Answer

No website needed! Many of our customers manage their entire subscription business through Mernphis dashboard, WhatsApp, and SMS. You can share payment links directly with customers, send automated reminders, and track everything from your phone or computer.

Question 11

Which countries does Mernphis support?

Accepted Answer

Mernphis works in any country. For mobile money, we support markets across Africa including Kenya, Tanzania, Uganda, Ghana, Nigeria, Rwanda, Zambia, and more. For card payments via Stripe, we support 40+ countries worldwide.

Question 12

How do you handle failed or late payments?

Accepted Answer

Mernphis automatically tracks payment status and can send customizable reminders via SMS and email. Set grace periods, configure retry attempts, and automate dunning sequences. Our smart notifications help reduce involuntary churn by up to 40%.

Question 13

Can I import existing subscribers?

Accepted Answer

Yes! Import subscribers via CSV upload, or add them manually. We support bulk imports with custom fields. If you're migrating from another platform, our team can help ensure a smooth transition with zero data loss.

Question 14

What types of businesses use Mernphis?

Accepted Answer

Mernphis serves diverse subscription businesses: gyms & fitness studios, online courses & coaching, WiFi/ISP providers, SaaS products, membership communities, content creators, professional services, and more. From solo entrepreneurs to companies with thousands of subscribers.

Question 15

Do you generate invoices and receipts?

Accepted Answer

Yes! Automatic invoices and receipts are generated for every transaction. Customize templates with your logo and branding. Send automatically via email or SMS, or let customers download from their portal. All documents are compliant with local tax requirements.

Question 16

How secure is my data on Mernphis?

Accepted Answer

Security is our priority. We use bank-level encryption (AES-256) for all data, TLS 1.3 for data in transit, and are hosted on enterprise-grade infrastructure. We're PCI-DSS compliant for card processing. Your business and customer data is protected 24/7.

Question 17

Is there an API for developers?

Accepted Answer

Yes! Pro plans and above include full API access with webhooks. Integrate Mernphis with your existing systems, build custom workflows, or create white-label solutions. Comprehensive documentation and SDKs available.

Question 18

What support do you offer?

Accepted Answer

Starter plan includes email support and community access. Pro adds priority email support with faster response times. Business and Enterprise plans include dedicated support managers, phone support, and custom SLAs. All plans include access to our knowledge base and video tutorials.

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